Return & Refund Policy

Thank you for shopping with us. We hope you enjoy our tea products. If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns

We accept returns on unopened and unused items within 7 days of delivery. To be eligible for a return, your item must be:

  • Unopened, unused, and in the original packaging

  • Accompanied by a receipt or proof of purchase

  • Returned within 7 days of the delivery date

Please note: We do not accept returns for opened tea products due to hygiene and food safety regulations.

2. Return Process

To initiate a return, please contact us at [your email address] with your order number and reason for the return. Once approved, we will provide return instructions and the return shipping address.

  • Customers are responsible for return shipping costs.

  • We recommend using a trackable shipping service.

3. Refunds

Once we receive your returned item and inspect it, we will notify you of the status of your refund.

  • Approved refunds will be issued to your original payment method within 5–7 business days.

  • Shipping costs are non-refundable.

4. Damaged or Wrong Items

If you received a damaged or incorrect product, please contact us within 48 hours of receiving your package. Kindly provide photos of the item and packaging so we can resolve the issue promptly.

5. Contact Us

If you have any questions about our return and refund policy, please contact us:

Email: 1844748252@qq.com
Phone: 17521735071
Address: Room 605, Building 1, Tuxun Technology Building, No. 133 Lianchuang Street, Wuchang Street, Yuhang District, Hangzhou, Zhejiang, China