Frequently Asked Questions (FAQ)

1. What products does Hangzhou Coconut Lantian Technology Co. offer?

We specialize in the manufacturing and distribution of high-quality adult dolls and vibrators. Our products are designed with attention to detail, quality materials, and advanced technology to ensure customer satisfaction.

2. How can I place an order?

You can place an order through our website. Simply browse our product catalog, select your desired items, and proceed to checkout. We accept a variety of payment methods, including credit cards and online payments.

3. Do you offer international shipping?

Yes, we offer international shipping. During the checkout process, you can select your shipping destination, and the shipping cost will be calculated accordingly.

4. What are the payment options available?

We accept payments via credit cards, PayPal, and other secure online payment methods. Please check our website for more details on accepted payment options.

5. How do I track my order?

Once your order has been shipped, we will send you a tracking number to the email address you provided. You can use this tracking number on the courier’s website to monitor your order’s status.

6. Can I cancel or modify my order after it has been placed?

Orders can be modified or canceled within 24 hours of placement. Please contact us as soon as possible if you need to make any changes.

 

7. What should I do if I receive a damaged or faulty product?

If you receive a damaged or faulty product, please contact our customer support team immediately. We will assist you with the return or replacement process. Ensure that you have your order number and pictures of the damaged product ready for faster resolution.

 

8. How do I care for the products I purchased?

We provide specific care instructions with each product to ensure longevity and optimal performance. Please follow the provided guidelines to maintain your products in excellent condition.

 

9. How do I contact customer support?

You can reach our customer support team by filling out the contact form on our website, or by emailing us directly at 1844748252@qq.com. Our team is available during business hours to assist with any inquiries.

 

10. Is your website secure for online purchases?

Yes, our website uses SSL encryption to ensure that all your personal and payment information is securely processed. We take every measure to ensure your shopping experience is safe and secure.